Each customer of BULETERA COSMETICS has the right to refuse a purchased product within 14 days of receipt of the shipment (Law on Electronic Commerce of the Republic of Bulgaria). In order to return a product, it needs to be in excellent commercial condition and undamaged integrity of its packaging.
To exercise your right of cancelation, you must use the standard cancelation form, which you can download here.
The cost of return is entirely at the expense of the customer, and is determined by the price list of the courier company with which you send the shipment back to us.
The products are returned through the courier companies Econt / Speedy / DHL to the address specified in our general conditions. And the refund is made either by cash on delivery or by bank transfer. If you want to replace a product, it should be in excellent condition and you must notify an employee of BULETERA COSMETICS of your desire for replacement!