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Buletera Comsetics

General terms and conditions

BULETERA COSMETICS online store is a company web site, owned by BULETERA TRADING EOOD, UIC: 202769914, with headquarters and registered office in Plovdiv, 15A EKZARH YOSIF Str., represented by: Lyuba Gaydarova. You can contact us using the following phones during business hours: 0884378880 or 0885602332.

These general terms and conditions provide users with information about their rights, restrictions and responsibilities when using the information and services on the website. Every user working with the website is bound by the rules of these general terms and conditions from the moment of entering the website until leaving it.

BULETERA COSMETICS reserves the right to make changes to the data and terms and conditions without prior notice.

 

TERMS AND CONDITIONS FOR ORDER AND PURCHASE

Order can be made following different categories in the online store, each category presenting a list of items. Each item has a short description.

The price indicated is for 1 piece in BGN and includes VAT. The price of the product does not include delivery.

When ordering, the user should specify the basic parameters required by him/her, according to the options given in the online store. The user must indicate name, address, telephone and e-mail to confirm his order. This is a prerequisite for starting the procedure for the order completion. Failure to fill in the feedback fields or publishing incorrect, incomplete or inaccurate information does not bind the company to fulfill the order and deliver it.

The user undertakes to confirm or reject the order made by him/her, as well as to clarify all the details on it, after a consultant of BULETERA COSMETICS contacts him/her by phone or e-mail during business hours.

The user confirms that he/she accepts the electronic communication as equivalent to the information transmitted on paper or by telephone.

By clicking the “Finalize the order” button, the user gives a declaration of intent, binding him/her as a contract between him/her (the user) and BULETERA COSMETICS in accordance with the terms and conditions described in this document and the rules of Consumer Protection Act and Trade Rules.

 

TERMS OF DELIVERY

After sending the order, a consultant of BULETERA COSMETICS contacts the user by phone or e-mail during business hours to confirm, refuse or change the selected items, address and delivery date.

Delivery is within the next business day.

The costs of transporting the goods and the value of the cash on delivery fee are at the expense of the consumer.

The user will automatically receive information about the status of the order on the e-mail specified by him/her.

The payment methods are:

Cash on delivery (cash paid on delivery)

Payment by card - Borika or Paypal.com - Visa / MasterCard

 

The price of delivery is determined by the tariffs of the courier company

You can also place an order by calling 0884378880 or 0885602332

 

COMPLAINTS

According to the Consumer Protection Act and the Trade Rules, the consumer has the right to complain about:

identified shortages

defects of the goods

non-compliance with the ordered goods

The complaint is submitted within 14 working days after receipt of the goods.

When filing a complaint, the user can claim:

refund of the amount paid

replacement of the goods

 

RESPONSIBILITIES

The online store of BULETERA COSMETICS is not responsible for out of -stock items, as well as in case of delay of the shipment by the courier company. In case it is not possible to provide the desired item or it clear there will be a delay the completion of the order, you will be informed by phone or e-mail, and you will be offered alternative items if possible.

 

 

RETURN AND REPLACEMENT OF PURCHASED GOODS

Within 14 days after receipt of the goods, the customer has the right to return or replace it, subject to the following conditions:

Preserved good commercial appearance (the goods are not torn, scratched, used ...)

No damage caused by improper use

Preserved original packaging, consumables and accessories, if any (transport costs for returning the goods are at the expense of the customer)

 

APPLICABLE LAW

In the event that due to changes in legislation or any other reason, any provision of the General Terms and Conditions could be applied, the relations between the parties shall be governed by the provisions of the current legislation and the established commercial practices and customs.

 

SETTLEMENT OF DISPUTES

All disputes arising from or in connection with these General Terms and Conditions will be referred for resolution by the Arbitration Court at the Business Association of Plovdiv, in accordance with its rules for cases based on arbitration agreements. The arbitration fee, the costs of the Arbitration Court and the costs of the parties shall be awarded against the parties as determined by the Arbitration Court.

COOKIES

A cookie is a small text file that is saved on your computer or mobile device and downloaded on subsequent visits. BULETERA COSMETICS uses cookies in order to improve and facilitate your visit. We do not use cookies to store personal information or to disclose information to third parties.

The cookies used are both permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for a period not exceeding 24 months. We use session cookies when you use the product filter function to check if you are logged in or if you have put an item in your cart.

You can easily delete cookies from your computer or mobile device using your browser. Instructions for working and deleting cookies are given in the "Help" menu in your browser. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all features of our site.

Third party cookies

We use third-party cookies to collect statistics in a concise form through analysis tools such as Google Analytics, GoogleAdwords, Facebook.